Questions - Réponses
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are your store prices in?
A: The prices in our stores are in DOLLAR ($).
Q: Do you have stores or just an online store?
A: We still don't have physical stores. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship almost all over the world.
* International orders are subject to import, customs duties, and customs taxes, which are applied once your shipment reaches the destination country. We cannot predict what your particular charges might be. Please contact your local customs office for more information on your country's customs policies. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may provide you with information about the accepted payment method for duties, taxes, and other charges collected upon delivery.
Q: Do we have to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
Q: How long before my product ships?
A: It will take 2-3 business days before your product is shipped.
Q: What is the Estimated Delivery Date (ETA)?
A: Depending on your location, the delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as it is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. We, therefore, offer a 30-day risk-free money-back guarantee (return shipping costs excluded).
If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision will be yours), up to 30 days, no questions asked.
Please email us first at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Also be aware that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: Order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or trash as it may also end up there.
Q: What if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at (email) within 24 hours.
Q: What if I still need help?
A: That's what we're here for. Contact us by e-mail at (email).